Terms & Policies

Shipping

Orders sent to the United States and Canada will typically arrive 7 to 28 business days from the order date, while international orders may take 15-60 days. Items may occasionally take longer to arrive, and Castlefield unfortunately does not have control over production or shipping times, including time spent delayed in customs, and delivery times can unfortunately not be guaranteed. Stationery items such as notebooks/journals and cards are produced in the United States and are typically delivered in 5-10 days, depending on quantities purchased.

 

While future plans include custom Castlefield packaging, at this time items will be sent in unbranded packaging and may be sent separately, to shorten delivery times. We offer free shipping to the United States and Canada, and most items ship free worldwide as well. The customer is responsible for all duties or other fees. Express shipping is available starting at $30; contact us for a quote. Castlefield is not responsible for customers providing incorrect addresses or packages being delivered late, lost, or stolen.

 

Production

Production times vary as each item is custom made-to-order / print on demand by one of Castlefield’s manufacturers in the United States or China, and printing, cutting, sewing, and other assembly takes time. The number of items purchased also affects production time.


Colors

Please keep in mind that colors may vary from screen to screen, and their appearance on products can also vary depending on the manufacturers’ printers and the material they’re printed on. Design placement may also vary slightly; for example a pattern may look a little bit different on different apparel sizes.

 

Returns Policy

All sales are final. No refunds will be given unless a product is defective, in which case photos of the product must be provided within 7 days to show the manufacturer. If it is determined that there is a manufacturing defect, a replacement will be sent; if this cannot be determined from the photos, the item will need to be sent back to the manufacturer for inspection. Return shipping will be paid by the customer if the manufacturer doesn’t provide pre-paid packaging.

 

Copyright and Terms of Use

All designs, graphics, and patterns on Castlefield products are copyright Castlefield Design / Sophie Taylor and may not be altered, sold, or used without permission. Sophie Taylor (Castlefield Design) retains the rights to any designs created for clients unless an extra fee (details to be outlined in the contract signed by both the Designer and Client) has been paid. It would be appreciated if credit were given to @shopcastlefield and @castlefielddesign on social media if posting images of Castlefield products.

 

Custom Orders

Castlefield is first and foremost a graphic design boutique, and specializes in luxury branding, packaging, graphics for products, and stationery for weddings and events. Should you be interested in a custom or customized/personalized design to be printed on products (or designs for other projects), please contact us with details to obtain a quote.

 

By using this site you are agreeing to these terms.

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